Frequently Asked Questions

We design boutique-quality handmade menswear which is made to order right here in the United States, California to be exact. With a unique crowdfunded business model and continuous production, we can provide American-made goods at an amazing value. Our small batch approach allows us to offer you top quality and unique fabrics at a fraction of the cost of what a larger company would be able to offer.

The basic concept is that our customers tell us what they want us to produce. If a campaign doesn’t gain enough steam, we don’t make that item. This avoids waste and allows us to focus on styles that people actually want rather than what we think they want.

We call each product a “campaign” since customers will be the ones who determine if it will be made or not. Once a campaign reaches its goal, the campaign is closed and we then begin production. This helps us keep prices low by only constructing the styles and sizes that our customers order which reduces waste and those savings are passed on to you. Another thing this allows us to do is produce small batches of very unique items. We understand that what may be amazing to one customer could easily be passed up by another. The bottom line is if enough people back something, we’ll make it.

The trade-off with this model is that you will need to wait for your order to be made. Production time is 6-8 weeks for most campaigns, but we think the wait is well worth it. The expected shipping month is listed on each campaign page below the product description.

When you hit “Back it!” you’re not paying immediately. We’ll validate your credit card number initially, but we will only charge you when the item reaches its funding goal. If a specific campaign does not reach its goal before the deadline, the campaign will simply be canceled and you will not be charged.

It is a common practice for many brands to use a “vanity sizing” system which is intended to flatter us a bit. The tag size is usually quite different from the actual measurement of the jeans.

Considering every brand fits a bit differently, we’ve worked to simplify the process. Check out our fit guide for pertinent details regarding sizing on our garments (Fit Guide).

Raw denim jeans should be snug when you first put them on. Not suffocatingly tight, but a bit tighter than what would be considered comfortable. As you break in the jeans, you will find them to stretch about 1 inch in the waist and half an inch in the seat and thighs. If we expect anything different for a given fabric, you’ll find some additional information in the campaign description. If at any point you have any questions about fit, do not hesitate to contact us and provide us with your measurements taken from your best pair of pants that fit you.

5 Pockets-Some customers find these styles (material) to fit a bit tighter than our jeans because they don't all have the same break in that our denim does. It is not uncommon for customers to size up one.

When you hit “Back it!” you’re not paying immediately. We’ll validate your credit card number initially, but we will only charge you when the item reaches its funding goal. Once we charge you, we start production. If a specific campaign does not reach its goal before the deadline, the campaign will be canceled and you will not be charged.

A lot can happen between the day you back a campaign and when we actually charge you for your order. If for some reason, the charge attempt fails, you will have three days to resolve the issue.

If the card issue is not resolved within three days of the campaign closing, our system will automatically cancel the order so we can start production.

If our system runs into an issue with charging your card, you may need to update your billing information:

1. Go to your orders page and verify that you've given us the correct card and current billing zip code information. You can re-enter the card correctly or give us a new card to try by entering that information under the “Use a new card” option.
2. After selecting the updated card you’ve added and receiving an email confirming the charge, you can delete the incorrect card on your account page with the little trashcan icon next to the card listing.
3. If you’re not sure if the charge went through feel free to contact us at team@weargustin.com.

Yes and no.

Assuming the campaign is still funding, you can easily change your size directly on the Gustin website. Just click modify order on your order page and use the size drop down to update your size.

If the size drop down is no longer available, it means production has begun and all sizes are locked. At this point, the best option is to cancel for store credit and back a new campaign or purchase your size from stock if available.

To avoid any potential disappointment, make sure you read through our Fit Guide thoroughly and please do not hesitate to contact us at team@weargustin.com if you have any questions.

No problem, as long as the campaign is still funding, you can make a number of updates to your order.

To change the size and style of a given order, go to your orders page, click “edit” on the order you wish to update and you will find the option to change the size ordered. Please note that you will have a limited amount of time to make updates to the size ordered. Once the size drop down is no longer available, that means we can no longer accept size changes for the campaign.

If you’d like to cancel an order while the campaign is still funding, go to your orders page, click edit on the order, and hit the red cancel button.

Most orders for active campaigns can be canceled from your orders page by clicking "Modify order," and then clicking "Cancel" in the bottom right. For closed campaign orders, or for orders with free shipping, please email team@weargustin.com and we can usually cancel for store credit. Stock orders cannot be cancelled.

You can change the address on an order directly on the Gustin website until the package is actually shipped out. Go to your orders page and click the "edit" button next to your order and update the address. You can also delete an old address after you’ve input and selected a new one. If you have any trouble, please contact us at team@weargustin.com. We are not responsible for packages delivered to prior or past addresses.

We give customers a discount for pre-ordering in campaigns. For stock items, we often have more risk, financial and storage costs, etc. You don't have to wait the production timeline!

Yes, all of our prices are in $ USD. United States dollar.

When you back a campaign, there is an estimated shipping month found towards the bottom of the campaign page. You can access this page by going to your orders page and click on the campaign name. That gives you a rough idea of when we will ship out your order.

For more frequent and detailed updates, check out your orders page. Underneath your pending orders, we'll update the production status and estimated ship dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the one source for the most updated information on your order.

Lastly, we'll send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you'll be able to find that information on your orders page.

In many instances fabrics we offer are limited, so in those instances if a projection for what we can produce is limited to say 25 units, then the campaign will close as soon as those 25 orders have been made. This can be as fast as 1 hour or it could take the full funding period. For this reason, if you are really interested in something, we suggest you just back it to ensure you can get your order in.

Once the goal is hit for a given campaign, we can no longer accept orders.

As a company, we pride ourselves in partnering with our customers to only produce the items they want in the sizes they need. We will always try to bring back popular campaigns when possible, but it’s up to our customers, new and old, to let us know which ones we should bring back.

If you’re interested in viewing old campaigns, simply scroll down below the active campaigns to view past campaigns. You can also filter your garment selection through the categories links at the top of the page.

Every past campaign has a "bring it back" button. Clicking this button will act as a vote for the item to return and we will also put you on a list which we will contact as soon as we bring the item back.

When you back a campaign, there is an estimated shipping month found towards the bottom of the campaign page. This is our best guess at the start of a campaign.

Many factors can impact the production timeline, so we may need to adjust our plans along the way. For more frequent and detailed updates, check out your orders page. Underneath your pending orders, we'll update the production status and estimated ship dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the one source for the most updated information on your order.

Lastly, we'll send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you'll be able to find that information on your orders page.

90% are made in California, 5% in Canada and our sneakers are made in Italy.

We do not currently offer combined shipping on any campaign purchases or in stock items. Our business model is quite unique and one of the ways we can offer the prices we do is we ship out orders as they finish which eliminates the need for a warehouse and additional costs of fulfillment.

Being in this business for quite some time now, we know that there is no such thing as “free shipping.” It is either baked into the product price or some sort of investor is fronting the bill to hopefully expand the business. It is a great marketing tool, but we believe our products are still an amazing value even with shipping costs factored in.

Due to the made to order nature of our business model, the option to buy multiples of a given item is not an option. However, feel free to contact us if you want to make a large purchase of a given item and we’ll see what we can do.

Absolutely - we've sent quality Gustin apparel to over 50 countries! Just select “International” over “Domestic” shipping when you check out.

We cannot ship to these locations- Bangladesh, Benin, Vietnam, Thailand, Malaysia, Kazakhstan, Indonesia or Russia.

Please note import charges and duties are not included with your checkout price if applicable. If you'd like to know your country's customs charges beforehand, contact your local courier for more information or check out this link.

We’d also like to note that when customs clearance procedures are required, it can increase the time that you’ll receive your purchases beyond our original delivery estimates on our site.

Having used this model for over 4 years, we’ve learned that manufacturing is an art and not a science, for these reasons we don’t recommend having your orders shipped to the US if you happen to be here for a short stay since the window can be small enough to not guarantee that your goods will arrive to you in time.

Our fulfillment center doesn’t have the space to hold packages. This is one way we keep prices lower for you. We don't have a warehouse to store items. In the event that you know you’ll be away and unable to take receipt of your package, we recommend you put a hold on your mail or change your shipping address to that of a close friend, family member, or business. We are not responsible for packages delivered while you are away.

You can change the address on an order directly on the Gustin website until the package is shipped out. Go to www.weargustin.com/orders and click the "edit" button next to your order and update the address. If you have any trouble, please let us know and we’ll do our best to help.

If customers haven’t reached out to us before the package is sent back to us, we will process a credit to your Gustin account for the product price (shipping charges stay with the courier). We reserve the right to charge your card for the shipping cost of any package that needs to be resent.

The cost of shipping is not factored into our product prices. We don't bake in any hidden "free shipping" fees. We intentionally keep our margins low to give customers the best price possible. Even though return shipping is not covered, we will give back your original shipping cost if the return is processed as store credit.

We don't include these in our shipping prices. If your country charges additional fees, it is the customer's responsibility. We use FedEx for international orders because it is more reliable and they lose packages less than the connecting posts. Gustin will not return the fees if you decide to return an item because we do not receive them. Please get in touch with your local courier for that, they can!

We ship 95% of our domestic orders with USPS. Signature required for high priced items. FedEx for international orders. They will collect taxes and duties if your region charges those. The customer is responsible for taxes and duties and following their tracking to make sure the package(s) arrive.

It is a common practice for many brands to use a “vanity sizing” system which is intended to flatter us a bit. The tag size is usually quite different from the actual measurement of the jeans!

Every brand fits a bit differently. Our fits differ from many large US brands (by about 1-2 sizes). PLEASE check out our fit guide for pertinent details regarding sizing on our garments (https://www.weargustin.com/fitguide). We use the standard sewing tolerance of .5."

Raw denim jeans should be snug when you first put them on. Not painfully tight, but a bit tighter than what would be considered comfortable. As you break in the jeans, you will find them to stretch about 1 inch in the waist and half an inch in the seat and thighs. If we expect anything different for a given fabric, you’ll find some additional information in the campaign description. Raw materials relax and can feel different depending on the content and the weave. If at any point you have any questions about fit or material, do not hesitate to contact us.

*Some customers find the 5 pocket styles (material) to fit a bit tighter than our jeans because they don't all have the same break in that our denim does. It is not uncommon for customers to size up. Please look out for size recommendations on the product page too. These are helpful!

In addition, denim "grows" and relaxes with us over time. If your denim is years old and well loved, it's best to double check current measurements.

One of the major differences between the fit of our chinos (different from 5 pockets) and jeans is that you'll find our chinos do not really stretch, especially at the waist. All chinos have a lined waistband and are also typically constructed from prewashed fabrics which helps keep the chinos pretty true to fit even after many wears.

In terms of measurements, our chinos measure an extra half inch larger than the same size in our jeans. For jeans, we recommend you get a size that is snug and have them stretch as they break in, but with chinos, you will want to get a size that fits well right out of the bag. The extra half inch in the waist measurement is good enough for many customers and many do stay the same size in chinos as they would get in jeans, however, if you like your chinos a bit more relaxed or want to tuck in a shirt, you may want to consider sizing up one size.

Unlike other brands, we do not carry much inventory. This helps us keep our prices low but makes exchanges a bit trickier.

We accept returns for unworn (outside of fit purposes in your home), unstretched, unwashed and unaltered, new condition items for store credit. We might be running a new campaign for the same piece!

If you have any questions or need to initiate a return, don't hesitate to contact us at team@weargustin.com.

Please try on your items when received! *No returns or exchanges will be considered after 90 days, for any Grab Bag items, OR for any items that have been laundered or altered in any way*

Any product received without prior authorization or necessary return info included will be returned to the sender or discarded.

Our model does not allow for refunds because we only produce products that have been backed in a campaign, made for you. Cancelations and returns leave us with a product that we don't have a real store to sell the items in and must pay to store. With stock items, we hold more risk, financial costs, storage costs, etc. Thank you for understanding.

We are a very small team. Processing takes around 14 or so business days from the arrival. Patience, please!

If you see something you would like to purchase and your return is not processed, don't hesitate. Email the team and let them know. If you get charged for your new order, we will process your return as a refund instead of store credit for the exchange (*if there is a charge with the refundable amount in your orders, otherwise you may get partial credit).

Unfortunately not - our business model means we keep very limited inventory on hand. You can check out our small stock store to see if there is a pair in your size available. These ship the same or next day.

We are not currently set up to accommodate custom inseams. We only offer standardized inseam lengths based on size (34” for tagged sizes 29-33 and 36” for tagged sizes 34-40). Most of our customers either cuff their jeans or have them hemmed at a local shop.

If you are not the type to cuff your jeans to show off the chain stitching, a standard lock stitch, which is the standard stitch used by most tailors, is a good option.

At this time we have a set number of patterns that we work with for each garment, which helps with efficiency. Custom sizing is not currently something we can provide at this time with the way our production works.

We do not have a brick and mortar store nor do we stock Gustin items at any other stores at the moment. If we do any special events where you can try on goods, we will announce these events in our newsletter.

The most basic care advice we can offer is this: Inside out, soaked in cold water with a little bit of mild detergent (if necessary), drip dry (over the tub to reduce the indigo dye drips over your home).

For more in-depth instructions, check out our care guide.

There's a little paper tag sewn into the upper left inner waistband (above the tag that says Gustin and "RN: 116699"). That little tag will have a number ranging from #1 - #500. This is the style number associated with a specific denim.

Using that number you can do a web search using a combination of the style number with "Gustin Denim" and you'll locate the original campaign page

For example doing a search for "#7 Gustin Denim" will return https://www.weargustin.com/store/jeans-7-the-regular.

We currently do not offer any zipper fly options on either our jeans or chinos. We have chosen to use buttons because it is the go-to hardware used on classic raw denim.

Raw denim is a dynamic fabric that will stretch and shrink over time. Zippers are static fasteners and will maintain the same size over the life of the clothing, which will lead to bunching. Button flies will stretch and shrink with the jean which helps maintain the overall integrity of the garment.

Button flies are also much easier to repair than zippers which do have a tendency to get stuck or fully fail from time to time.

We take pride in answering all questions that are sent our way. We are a small team, but we will always take the time to respond to questions big and small and will typically respond well within one business day (unless it's Saturday through Monday due to the high flow of customer inquiries).

To ensure you get a timely response, please add team@weargustin.com to your contact list.

You may also want to check your spam filter as our replies might be filtered out of your inbox. If you happen to be a Gmail user, our emails have been known to be routed to the “Promotions” tab.

Ultimately, we found the majority of our customers don’t want to buy items seasonally in advance. In addition, the weather is so different in each part of the world and even in the US. It also has to do with the fabrics we obtain, the way our model works, the production timeline, the way our customers purchase items, our makers, etc. A lot of thought and planning goes into the way this model works and keeping it running smoothly while considering all of these factors.

Unfortunately no. Our payment system does not allow refunds on credit. We have tried! In addition, sometimes the credit is out of courtesy or an apology and is meant to be used with us.

We try to add this to the product page. See lower right "FABRIC" notes. Letter Key: A=Acrylic C=Cotton H=Hemp L=Lycra N=Nylon P=Poly W=Wool

Please make sure to check your spam/promo/other inboxes. The reset link is only valid for 24 hrs. If it has been longer, you will have to request a new one.

For the most part, all of the raw denim that we sell is sanforized. If it is Loomstate or unsanforized, we make a point of calling it out in the campaign copy.

We don't have a specific discount since our prices start at wholesale. That being said, reach out to us to see what we can do. We really appreciate you and your service!